Welcome to Brunswick Park Flowers. These Terms & Conditions govern your use of our online flower delivery services. By placing an order through our website, you agree to be bound by these terms. Please read them carefully before proceeding with your order. These terms are designed to provide clarity and fairness to all of our customers and apply to residents and delivery recipients located in Brunswick Park and the surrounding areas.
Brunswick Park Flowers offers a curated selection of fresh floral arrangements for delivery within Brunswick Park and nearby areas. We aim to provide a reliable and responsive online flower delivery service tailored to the local community. Our terms and conditions ensure each transaction is conducted safely and respectfully for both the customer and our business.
Our order process is designed to be simple and secure for customers seeking online flower delivery in Brunswick Park and the surrounding districts. When you browse and select your desired floral arrangements, simply add them to your virtual shopping basket. You will be able to select a delivery date, enter the recipient’s address details, and add any personalised messages or instructions at the checkout stage.
All orders are subject to acceptance and availability. Upon submitting your order, you will receive an order acknowledgment on the website, summarising your requested items and the delivery address. Shortly afterwards, you will receive an email confirmation to the email address provided. This email confirmation signifies that we have received your order but does not guarantee acceptance of your order.
Order acceptance and formation of contract occurs only when a separate confirmation email is sent, signifying your order has been despatched, prepared for delivery, or accepted. We reserve the right to decline any order prior to acceptance without the need to provide a reason. In the event your order cannot be fulfilled, any payment taken will be promptly refunded.
We strive to ensure all flower arrangements and products displayed on our site accurately reflect what is delivered. Occasionally, due to seasonal reasons or availability, certain flowers or foliage may need to be replaced with similar alternatives of equal or greater value. In such cases, we make every effort to ensure the style, theme, and colour scheme are maintained.
All images of products are for illustrative purposes only. Minor differences may occur between depicted arrangements and those actually delivered due to natural variations.
All prices displayed on the site are in Pounds Sterling (£) and include any applicable VAT, unless otherwise stated. Delivery charges, if applicable, are clearly set out during the checkout process and before final payment.
We accept payment for online flower delivery orders in Brunswick Park via approved secure payment methods detailed at checkout. Full payment is required in advance of order processing and delivery. Payment is taken at the point of order submission. All cardholders are subject to validation checks and authorisation by the card issuer. If the payment is not authorised, your order will not be processed, and you will be notified accordingly.
Brunswick Park Flowers delivers to addresses within Brunswick Park and the surrounding areas as defined on our website. During the checkout process, you will be asked to select your preferred date and, where possible, delivery time window. While we make every effort to deliver orders on your requested date, delivery times may be affected by factors beyond our control, including traffic, weather, or other unforeseen circumstances.
It is the customer’s responsibility to ensure that the correct delivery address and recipient details are provided. Please ensure that someone will be available to receive the flowers at the specified address. Where a delivery is unsuccessful due to incorrect information or no one being present to accept the delivery, we may at our discretion attempt to contact you for further instructions, leave the delivery with a neighbour, in a safe place, or return the flowers to our premises for later collection. Any additional costs or arrangements as a result of non-delivery may be charged to the customer.
If you wish to make changes to your delivery instructions or amend the delivery address after placing your order, please contact us as soon as possible. While we will do our best to accommodate changes, we cannot guarantee alterations can be made once your order is in progress.
If you wish to amend or cancel your order, please notify us as early as possible. For cancellations or amendments, we recommend contacting us at least 24 hours prior to the delivery date for standard orders. For bespoke designs, weddings, or large event orders, we request at least five working days’ notice.
You have the legal right to cancel your order up to 14 days after receiving your goods, except for fresh floral products or perishable items, which may be exempt under consumer law due to their short lifespan. Where eligible, refunds for cancellations will be processed using the same payment method you used for the original transaction, usually within 7 to 10 business days.
Orders already prepared for dispatch or delivered cannot be cancelled or refunded. If you have any issue with your delivered flowers, refer to our returns and complaints policy below.
Your satisfaction is important to us. If you receive a product that does not meet the standards described or is damaged upon arrival, please contact us immediately, ideally within 24 hours of receipt of your flowers or arrangement. After reviewing your complaint and, where relevant, receiving photographic evidence of the issue, we may arrange a replacement, credit, or refund at our discretion.
Due to the perishable nature of fresh flowers, we do not accept returns, but we endeavour to resolve any quality issues fairly and swiftly. All refunds are issued to the original payment method. Decisions on complaints relating to quality or incorrect supply are made by us at our sole discretion, taking into account the circumstances and evidence provided.
All content on the Brunswick Park Flowers website, including images, logos, and text, is protected by intellectual property laws. You may use the website only for lawful purposes and to place genuine orders for flower delivery in Brunswick Park or the named surrounding areas. The copying, reproduction, or distribution of any part of the site content for commercial purposes without written permission is strictly prohibited.
We are committed to protecting your privacy and complying with data protection regulations. Any personal information you provide to us in connection with your order is processed in accordance with our privacy policy, which is available on our website. We use your information solely to process your orders, arrange delivery, respond to enquiries, and comply with legal obligations.
Our liability to you in connection with any order is limited to the value of the order placed, including delivery charges. We accept no responsibility for indirect or consequential losses, including but not limited to loss of profits, loss of business, or disappointment. Nothing in these terms limits our liability for death or personal injury resulting from our negligence or for fraudulent misrepresentation.
Brunswick Park Flowers is not liable for failure to deliver your order as a result of incomplete or inaccurate information supplied by the customer, nor for any delay or failure resulting from circumstances outside our reasonable control, such as adverse weather, traffic incidents, or force majeure events.
We reserve the right to amend these Terms & Conditions from time to time without prior notice. The version of the terms in force at the time when your order is accepted will apply to your order. We encourage customers to review these terms each time they place an order to ensure awareness of the latest conditions.
If any provision of these Terms & Conditions is found by any court or competent authority to be invalid, unlawful, or unenforceable, such provision will be removed and the remaining provisions shall continue in full force and effect.
These Terms & Conditions, and all transactions arising from the use of Brunswick Park Flowers’ online services, are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with these terms or the supply of products will be subject to the exclusive jurisdiction of the English courts.
These Terms & Conditions apply to all customers placing online flower delivery orders with Brunswick Park Flowers in Brunswick Park and surrounding areas. By placing an order or using our website, you confirm your acceptance of these terms. If you have any questions regarding these Terms & Conditions or require clarification on any aspect of your order, please use the contact form provided on our website and a member of our team will assist you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brunswick Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brunswick Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
